Terms of service
Welcome to Maple & Kids. These Terms of Service explain the rules, rights, and responsibilities that apply when you visit our website, browse our products, place an order, contact our support team, or use any services provided through our online store. By using our website or purchasing from Maple & Kids, you agree to follow these Terms of Service, along with our Shipping Policy, Return and Refund Policy, Privacy Policy, and any other policies posted on our website. We encourage you to read these terms carefully so you understand how our store works and what to expect when shopping with us. Our goal is to provide a warm, reliable, and enjoyable shopping experience for families while keeping our policies clear, fair, and transparent.
Company Name: Maple & Kids
Business Address:
1165 W 10th Ave
Vancouver, BC V6H 1J2
Canada
Warehouse Address:
No. 139 Tai Shui Hang S St
Ma On Shan, Sha Tin District
Hong Kong
Email: support@mapleandkids.com
Trustpilot: https://www.trustpilot.com/review/mapleandkids.com
Section 1: Acceptance of Terms
By accessing or using the Maple & Kids website, you agree to be bound by these Terms of Service. These terms apply to all visitors, customers, browsers, vendors, merchants, and any other users of the website. If you do not agree with these terms, you should not use our website or place an order with us. Your continued use of our website means that you accept these terms and any updates we may make from time to time. We recommend reviewing this page regularly so you remain informed about the terms that apply to your use of Maple & Kids.
Section 2: About Maple & Kids
Maple & Kids is an online store created to offer thoughtfully selected products for children, families, and everyday learning moments. We aim to provide products that feel useful, engaging, fun, and family-friendly. Our store serves customers in Canada and focuses on creating a trustworthy and pleasant online shopping experience. Some products may be prepared and fulfilled through our trusted warehouse located in Hong Kong. Although fulfillment may involve international logistics, our customer care and business information remain clearly available so customers know how to contact us when help is needed.
Section 3: Online Store Use
You may use our website only for lawful purposes and in a way that does not harm Maple & Kids, other customers, or the proper operation of the website. You agree not to misuse our website, interfere with its security, attempt unauthorized access, or use the website for fraudulent or harmful activity. You must not upload, submit, or transmit viruses, malicious code, spam, or any content that could damage our website or affect other users. You are responsible for ensuring that your use of our website follows all applicable laws and regulations. We reserve the right to limit, suspend, or terminate access to our website if we believe a user has violated these Terms of Service.
Section 4: Product Information
We do our best to present product information clearly, accurately, and helpfully so customers can make informed purchase decisions. Product descriptions, images, colors, sizes, features, age recommendations, materials, and other details are provided for general guidance and may vary slightly depending on the product, supplier, screen display, or production batch. While we work to keep our product pages updated, we cannot guarantee that every detail will always be completely free from error. If we discover incorrect product information, we may correct it at any time without prior notice. If you have questions about a product before purchasing, you are welcome to contact us at support@mapleandkids.com.
Section 5: Product Availability
Product availability may change without notice due to demand, stock updates, supplier availability, fulfillment timelines, or inventory adjustments. Adding a product to your cart does not guarantee that the product will remain available until checkout is completed. If an item becomes unavailable after your order is placed, we may contact you to offer a suitable solution, such as a replacement, refund, or cancellation of the unavailable item. We reserve the right to limit product quantities, discontinue products, or update product availability at any time. We always aim to handle availability concerns fairly and communicate with customers whenever an order is affected.
Section 6: Pricing and Promotions
All prices on our website are listed in Canadian dollars unless stated otherwise. We work carefully to display accurate prices, but pricing errors may occasionally occur due to system updates, typographical mistakes, technical issues, or promotional changes. If an order is placed with an incorrect price, we reserve the right to cancel, correct, or adjust the order before fulfillment. Promotions, discounts, coupon codes, and special offers may be changed, limited, or ended at any time without prior notice. Promotional offers cannot usually be combined unless clearly stated on the offer terms.
Section 7: Orders and Order Confirmation
When you place an order with Maple & Kids, you agree that the information you provide is complete, accurate, and current. After placing an order, you may receive an order confirmation email, but this confirmation does not mean the order has been fully accepted or shipped. We reserve the right to review, cancel, refuse, or limit any order if there is an issue with payment, product availability, shipping information, suspected fraud, or policy compliance. If we need more information to process your order, we may contact you using the email address or contact details provided at checkout. Customers are responsible for reviewing order details carefully before submitting payment.
Section 8: Payment
Payment must be completed at checkout using the payment methods available on our website at the time of purchase. By submitting payment information, you confirm that you are authorized to use the selected payment method. Payments may be processed securely by third-party payment providers, and Maple & Kids does not store full payment card details on our own systems. Orders may not be processed or shipped until payment has been successfully authorized and accepted. If payment is declined, reversed, disputed, or flagged as suspicious, we may delay, cancel, or review the order before proceeding.
Section 9: Shipping
Maple & Kids currently offers shipping to customers within Canada. We offer a flat shipping fee of $4.95 CAD on all orders, making checkout simple and transparent. Order processing and delivery timelines are explained in our Shipping Policy, and delivery estimates may vary depending on location, carrier activity, holidays, weather, customs processing when applicable, and other factors outside our control. Some orders may be prepared through our warehouse in Hong Kong before being delivered to customers in Canada. By placing an order, you agree to provide a complete and accurate shipping address so your package can be delivered properly.
Section 10: Delivery Issues
Customers are responsible for ensuring that the shipping information entered at checkout is accurate and complete. Maple & Kids is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer. If you notice an address error after placing your order, please contact us as soon as possible at support@mapleandkids.com. We will do our best to help, but address changes cannot be guaranteed once an order has been processed, packed, or shipped. If a package is delayed, missing, or appears undelivered, our support team will assist you in reviewing the situation and next possible steps.
Section 11: Returns
We want customers to feel comfortable shopping with Maple & Kids, so eligible items may be returned according to our Return and Refund Policy. Return requests must be made within 30 days of receiving your order. Returned items must generally be unused, in their original condition, and in their original packaging with all included parts, accessories, and materials. Some products may not be eligible for return due to hygiene, safety, final sale status, missing packaging, or signs of use. Customers should contact us at support@mapleandkids.com before sending any item back, as unauthorized returns may not be accepted.
Section 12: Refunds
Refunds are handled according to our Return and Refund Policy. Once an eligible returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are processed within 10 business days to the original payment method. Your bank, credit card provider, or payment processor may take additional time to post the refund to your account after we process it. Shipping fees, return shipping costs, and certain charges may be non-refundable unless otherwise required by law or approved by Maple & Kids.
Section 13: Cancellations and Order Changes
If you need to cancel or change an order, please contact us as quickly as possible at support@mapleandkids.com. We will do our best to assist, but we cannot guarantee cancellations or changes once an order has entered processing, packing, fulfillment, or shipping. Order changes may include updates to shipping information, product selection, quantity, or cancellation requests. If an order has already shipped, it may need to be handled through our return process instead of cancellation. Maple & Kids reserves the right to cancel orders when necessary due to product availability, payment issues, suspected fraud, incorrect pricing, or other valid operational reasons.
Section 14: Customer Accounts
Our website may allow customers to create an account for easier checkout, order viewing, saved information, or account-related features. You are responsible for keeping your account login details secure and for any activity that occurs under your account. You agree to provide accurate and current account information and to update it when necessary. Maple & Kids is not responsible for losses or issues caused by unauthorized account access resulting from a customer’s failure to protect login information. If you believe your account has been accessed without permission, please contact us as soon as possible at support@mapleandkids.com.
Section 15: Website Content
All content on the Maple & Kids website, including text, images, graphics, product descriptions, logos, page layouts, icons, and other materials, is provided for shopping, informational, and brand-related purposes. You may not copy, reproduce, distribute, modify, sell, or use our website content for commercial purposes without our permission. Product images and descriptions are intended to help customers understand our products, but they should not be used in a misleading, unlawful, or unauthorized way. We may update, remove, or change website content at any time to improve accuracy, design, customer experience, or business operations. Using our website does not give you ownership rights to any Maple & Kids content, branding, or materials.
Section 16: Customer Reviews and Feedback
We value customer feedback because it helps us improve our products, service, and shopping experience. If you submit reviews, comments, photos, testimonials, suggestions, or other feedback, you agree that the content you provide is truthful, respectful, and based on your own experience. You should not submit content that is false, offensive, harmful, misleading, unlawful, or violates the rights of others. By submitting feedback, you allow Maple & Kids to use, display, or reference that feedback for customer service, marketing, improvement, or website purposes where appropriate. You can also view or share your customer experience through our Trustpilot page at https://www.trustpilot.com/review/mapleandkids.com.
Section 17: Third-Party Services and Links
Our website may include links to third-party websites, tools, payment providers, review platforms, shipping carriers, analytics services, advertising platforms, or other external services. These third-party services may have their own terms, privacy policies, practices, and requirements. Maple & Kids is not responsible for the content, policies, security, accuracy, or actions of third-party websites or services. When you choose to access a third-party link or use a third-party service, you do so at your own discretion. We encourage customers to review the terms and privacy policies of any third-party platforms they use.
Section 18: Privacy and Personal Information
Your privacy is important to Maple & Kids, and personal information is handled according to our Privacy Policy. When you use our website, place an order, contact us, or interact with our services, you may provide personal information such as your name, email address, shipping address, billing address, and order details. We use this information to process orders, deliver products, provide customer support, manage returns and refunds, improve our website, and support business operations. Some limited order information may be shared with trusted fulfillment, shipping, payment, technology, customer service, analytics, or advertising partners when necessary. By using our website, you agree that your personal information may be collected, used, and disclosed as described in our Privacy Policy.
Section 19: Limitation of Liability
Maple & Kids works hard to provide a reliable website, helpful customer service, and quality products, but we cannot guarantee that our website will always be uninterrupted, error-free, or completely secure. We are not responsible for damages or losses caused by website downtime, technical errors, internet issues, unauthorized access, third-party services, shipping delays, customer misuse of products, or events outside our reasonable control. Products should be used only as intended and under appropriate adult supervision when necessary, especially for children’s items. To the fullest extent permitted by law, Maple & Kids is not liable for indirect, incidental, special, or consequential damages related to your use of our website or products. Nothing in these Terms of Service is intended to limit rights that cannot be limited under applicable consumer protection laws.
Section 20: Prohibited Uses
You agree not to use the Maple & Kids website for unlawful, abusive, deceptive, harmful, or unauthorized purposes. Prohibited uses include fraud, hacking, spreading malware, violating intellectual property rights, submitting false information, abusing promotions, interfering with website security, or attempting to access systems without permission. You may not use our website to harass others, collect personal information without consent, impersonate another person, or engage in activity that could harm Maple & Kids, our customers, or our service providers. We may refuse service, cancel orders, restrict access, or take appropriate action if we believe a customer or user has violated this section. These rules help us maintain a safe, trustworthy, and enjoyable shopping environment for all customers.
Section 21: Business Information and Contact Details
Maple & Kids believes that clear business information helps build trust and gives customers confidence when shopping with us. Customers may contact us for questions about orders, shipping, returns, refunds, privacy, products, or general support. Our company information is provided below so customers can easily identify and reach us when needed. Some orders may be fulfilled through our trusted warehouse in Hong Kong, while our business address is located in Canada. Please use our support email for the fastest assistance, as this helps our team review your concern and respond properly.
Company Name: Maple & Kids
Business Address:
1165 W 10th Ave
Vancouver, BC V6H 1J2
Canada
Warehouse Address:
No. 139 Tai Shui Hang S St
Ma On Shan, Sha Tin District
Hong Kong
Email: support@mapleandkids.com
Trustpilot: https://www.trustpilot.com/review/mapleandkids.com
Thank you for choosing Maple & Kids. We are grateful for the opportunity to serve families across Canada and to provide products that bring joy, learning, creativity, and everyday usefulness into your home. These Terms of Service are designed to keep our shopping experience clear, fair, and transparent for every customer. If you have any questions about these terms or need help with an order, our support team will be happy to assist you.
Company Name: Maple & Kids
Business Address:
1165 W 10th Ave
Vancouver, BC V6H 1J2
Canada
Warehouse Address:
No. 139 Tai Shui Hang S St
Ma On Shan, Sha Tin District
Hong Kong
Email: support@mapleandkids.com
Trustpilot: https://www.trustpilot.com/review/mapleandkids.com