Privacy policy

At Maple & Kids, your privacy matters to us. We understand that when you shop online, you are trusting us with personal information, and we take that responsibility seriously. This Privacy Policy explains how Maple & Kids collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact our support team, interact with our ads, or use any of our online services.

Maple & Kids is a family-focused online store serving customers in Canada. Our goal is to provide a friendly, safe, and enjoyable shopping experience while being transparent about how your information is handled.

This Privacy Policy is designed with Canadian privacy expectations in mind, including principles under Canada’s Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA.

Business Information

Company Name: Maple & Kids

Business Address:
1165 W 10th Ave
Vancouver, BC V6H 1J2
Canada

Customer Support Email: support@mapleandkids.com

Warehouse Address:
No. 139 Tai Shui Hang S St
Ma On Shan, Sha Tin District
Hong Kong

Some orders may be prepared and fulfilled through our trusted warehouse partner located in Hong Kong. While certain fulfillment activities may take place internationally, Maple & Kids remains committed to protecting your personal information and serving customers in Canada with care, transparency, and professionalism.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

Our website and online store
Product pages and collection pages
The checkout process
Customer service communications
Return, refund, and exchange requests
Marketing and promotional activities
Advertising campaigns
Cookies, pixels, analytics tools, and similar technologies
Any related services offered by Maple & Kids

By using our website, placing an order, submitting information, or contacting us, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

What Personal Information We Collect

We collect personal information that is necessary to operate our store, process orders, provide customer support, improve our services, and communicate with customers.

The types of personal information we may collect include:

Contact Information
This may include your full name, email address, phone number, billing address, shipping address, and other information needed to communicate with you or deliver your order.
Order Information
This may include products purchased, order number, order history, delivery details, payment status, refund or return requests, and customer service notes related to your order.
Payment Information
When you place an order, payment information may be processed securely by third-party payment providers. Maple & Kids does not store your full credit card number or complete payment card details on our own systems. Payment processing is handled through secure payment service providers used by our ecommerce platform.
Account Information
If customer accounts are available on our website, we may collect login-related information, saved addresses, order history, and account preferences.
Customer Support Information
When you contact us, we may collect the information you provide in your message, including your name, email address, order number, photos, videos, product concerns, return requests, delivery concerns, and any additional details needed to assist you.
Website and Device Information
When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device type, operating system, referring pages, pages viewed, time spent on the website, clicks, shopping activity, and general location information.
Marketing and Communication Preferences
If you sign up for emails, promotions, updates, or newsletters, we may collect your email address and communication preferences. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
Reviews and Feedback
If you leave a review, respond to a survey, or share feedback about Maple & Kids, we may collect the information you choose to provide, including your name, rating, comments, photos, or product experience.

How We Collect Personal Information

We may collect personal information in the following ways:

When you visit or browse our website
When you place an order or begin checkout
When you create or use a customer account
When you contact us by email
When you request a return, refund, exchange, or support assistance
When you subscribe to marketing emails or promotions
When you interact with our advertisements, social media content, or online campaigns
When you leave a review or submit feedback
When cookies, pixels, analytics tools, or similar technologies are used on our website

We aim to collect only the information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Use Your Personal Information

Maple & Kids uses personal information to provide a smooth, reliable, and enjoyable shopping experience.

We may use your personal information to:

Process, confirm, and fulfill your orders
Send order confirmations, shipping updates, tracking information, and delivery notifications
Provide customer support and respond to questions or concerns
Manage returns, refunds, exchanges, cancellations, and product-related concerns
Verify payment status and help prevent fraudulent transactions
Improve our website, product selection, customer service, and shopping experience
Personalize your experience on our website
Send marketing emails, promotions, product updates, or special offers when permitted
Measure and improve the performance of our website, ads, and marketing campaigns
Understand customer preferences and shopping behavior
Maintain business records for accounting, tax, legal, and operational purposes
Protect the security, integrity, and proper operation of our website
Comply with applicable laws, regulations, legal processes, or lawful requests

We do not collect personal information without a reasonable business purpose.

Consent

By using our website, placing an order, contacting us, or submitting personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

In certain cases, your consent may be implied by your actions, such as when you provide your shipping address so we can deliver your order. In other cases, we may ask for express consent, such as when you subscribe to marketing emails.

You may withdraw your consent at any time, subject to legal, contractual, or operational restrictions. For example, if you withdraw consent for order-related communications, we may still need to contact you about an active order, delivery issue, return, refund, or legal requirement.

To withdraw consent, please contact us at support@mapleandkids.com.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to help the website function properly, improve your shopping experience, understand website traffic, support advertising, and measure marketing performance.

Cookies are small files placed on your browser or device when you visit a website. They help websites remember information such as cart items, preferences, login sessions, and browsing activity.

We may use the following types of cookies:

Essential Cookies
These cookies are needed for the website to work properly. They may support shopping cart functions, checkout, security, fraud prevention, and account access.
Performance and Analytics Cookies
These cookies help us understand how visitors use our website, which pages are visited, how customers move through the store, and how we can improve the shopping experience.
Advertising and Marketing Cookies
These cookies may help us show relevant ads, measure ad performance, understand customer interests, and improve marketing campaigns on platforms such as Google Ads and other advertising services.
Preference Cookies
These cookies may remember settings such as language, region, or shopping preferences.

Depending on your browser settings, you may be able to manage or disable cookies through your browser controls. Please note that disabling certain cookies may affect website features, shopping cart functionality, checkout, or your overall experience.

Google Analytics, Google Ads, and Marketing Tools

Maple & Kids may use tools such as Google Analytics, Google Ads, Google Merchant Center, remarketing tags, conversion tracking, and similar services to understand website performance and improve our advertising.

These tools may collect information such as:

Pages viewed
Actions taken on the website
Device information
Browser information
Approximate location
Referring websites
Purchases
Cart activity
Interactions with advertisements

This information helps us:

Measure the effectiveness of our ads
Understand which products and pages customers find helpful
Improve website design and product presentation
Show more relevant advertising
Avoid showing repetitive or irrelevant ads where possible
Support accurate product listings and advertising performance

Google and other advertising providers may use cookies or similar technologies in accordance with their own privacy policies and settings. You may be able to manage certain Google ad preferences through your Google account or browser settings.

Email Marketing

If you subscribe to our emails or agree to receive marketing communications, Maple & Kids may send you updates about products, offers, promotions, new arrivals, store news, and helpful information.

We want our emails to feel useful and enjoyable, not overwhelming. You may unsubscribe from marketing emails at any time by:

Clicking the unsubscribe link in our emails
Contacting us at support@mapleandkids.com

Even if you unsubscribe from marketing emails, we may still send you important transactional messages, such as order confirmations, shipping updates, return updates, refund notices, or customer support replies.

How We Share Personal Information

Maple & Kids does not sell your personal information.

We may share personal information only when necessary to operate our business, provide services, process orders, or comply with legal obligations.

We may share information with:

Ecommerce Platform Providers
To operate our online store, product pages, checkout, customer accounts, and order management systems.
Payment Processors
To securely process payments, refunds, chargebacks, fraud screening, and payment confirmations.
Shipping and Fulfillment Partners
To prepare, pack, ship, track, and deliver your order.
Warehouse and Logistics Partners
Some orders may be prepared through our trusted warehouse located in Hong Kong. Information shared for fulfillment may include your name, shipping address, phone number if required by the carrier, order details, and delivery instructions.
Customer Support Tools
To help us respond to customer inquiries, returns, refunds, and order concerns.
Marketing and Advertising Partners
To measure advertising performance, improve campaigns, and show relevant ads where permitted.
Analytics Providers
To understand website traffic, customer behavior, and store performance.
Professional Advisors
Such as accountants, legal advisors, compliance consultants, or business service providers when necessary.
Legal or Regulatory Authorities
When required by law, court order, legal process, investigation, fraud prevention, or to protect the rights, safety, and security of Maple & Kids, our customers, or others.

We require service providers to handle personal information responsibly and only for the purposes necessary to provide their services to us.

International Transfers of Personal Information

Although Maple & Kids serves customers in Canada, some service providers, technology platforms, payment processors, advertising providers, logistics partners, and fulfillment partners may process or store personal information outside Canada.

Some orders may be prepared through our warehouse located in Hong Kong. As part of fulfilling your order, limited personal information may be shared with fulfillment and shipping partners, including:

Your full name
Shipping address
Phone number, if required for delivery
Order details
Delivery instructions, if provided

When personal information is transferred or processed outside Canada, it may be subject to the laws of the country where it is processed or stored. We take reasonable steps to ensure that personal information is handled securely and used only for the purposes described in this Privacy Policy.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information for:

Order processing
Customer support
Returns and refunds
Accounting and tax records
Fraud prevention
Legal compliance
Dispute resolution
Business recordkeeping

The length of time we keep information may depend on the type of information, the reason it was collected, legal requirements, and operational needs.

When personal information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable requirements.

How We Protect Personal Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include:

Secure checkout technology
Restricted access to customer information
Account protections
Service provider controls
Internal privacy and security procedures
Secure data handling practices

While we take privacy and security seriously, no website, online store, payment system, or method of electronic transmission is completely secure. We encourage customers to use strong passwords, protect account login details, and contact us immediately if they believe their information has been misused.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete personal information
Withdraw consent to certain uses of your personal information
Ask questions about how your information is collected, used, or shared
Request deletion of certain personal information, subject to legal or operational limits
Challenge our privacy practices or make a privacy-related complaint

To make a privacy request, please contact us at support@mapleandkids.com. We may need to verify your identity before responding to certain requests.

We will respond to privacy requests within a reasonable timeframe and in accordance with applicable law.

Accuracy of Personal Information

We rely on customers to provide accurate and complete information when placing an order or contacting us.

Please make sure the following information is correct before submitting an order:

Full name
Shipping address
Billing address
Email address
Phone number, if provided

Incorrect information may result in shipping delays, failed delivery, or difficulty contacting you about your order.

If your personal information changes or you notice an error, please contact us at support@mapleandkids.com so we can assist you.

Children’s Privacy

Maple & Kids offers products intended for families and children, but our website is designed for use by adults, parents, guardians, or individuals who are legally able to make purchases.

We do not knowingly collect personal information directly from children without appropriate parental or guardian consent. If you believe a child has provided us with personal information without proper consent, please contact us at support@mapleandkids.com, and we will review the matter.

Third-Party Links

Our website may contain links to third-party websites, platforms, review pages, payment providers, social media pages, or other external services.

This may include links to:

Trustpilot
Payment providers
Shipping carriers
Social media platforms
Advertising or analytics services
Other third-party websites or tools

Trustpilot: https://www.trustpilot.com/review/mapleandkids.com

Third-party websites have their own privacy policies and practices. Maple & Kids is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before submitting personal information.

Customer Reviews and Public Content

If you submit a review, testimonial, photo, rating, or feedback, that information may be visible to other customers depending on where it is submitted.

Public content may include:

Product reviews
Store reviews
Star ratings
Testimonials
Photos or comments you choose to share

Please avoid including sensitive personal information in public reviews or comments. If you want to discuss an order issue, return, refund, or private concern, please contact us directly at support@mapleandkids.com.

Fraud Prevention and Website Security

To protect our customers and business, we may use personal information to detect, prevent, and respond to:

Fraud
Unauthorized transactions
Suspicious activity
Chargebacks
Policy abuse
Security incidents
Other harmful activity

This may include reviewing order details, payment status, IP address, shipping information, billing information, and transaction patterns.

Legal Compliance

We may use or disclose personal information when necessary to comply with applicable laws, regulations, legal proceedings, court orders, government requests, tax obligations, accounting obligations, fraud investigations, or other lawful requirements.

We may also use or disclose information when we believe it is necessary to:

Protect our rights
Enforce our policies
Prevent harm
Protect the safety and security of our customers
Protect the security of our website
Protect our business and service providers

Changes to This Privacy Policy

Maple & Kids may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, service providers, or privacy practices.

When we update this Privacy Policy, we may revise the effective date or post the updated version on our website. We encourage you to review this page regularly so you understand how your personal information is handled.

Your continued use of our website after any updates means you accept the revised Privacy Policy.

Contact Information

If you have any questions, concerns, or requests about this Privacy Policy or how Maple & Kids handles personal information, please contact us.