Shipping Policy
At Maple & Kids, we want every order to feel simple, reliable, and exciting from the moment you shop with us to the moment your package arrives at your door 😊
Please review our shipping policy below for details about shipping fees, processing times, delivery estimates, and order tracking.
Shipping Fee
We offer a flat shipping fee of $4.95 CAD on all orders.
This simple flat-rate shipping helps make checkout easy and transparent, so you always know what to expect before placing your order 📦
Shipping Destinations
Maple & Kids currently ships to customers within Canada.
At this time, we do not offer shipping outside Canada. If this changes in the future, we will update this policy accordingly.
Order Processing Time
Once your order is placed, our team begins preparing it as soon as possible.
Order processing typically takes 1–2 business days before your package is shipped. Processing times may vary slightly during holidays, high-volume periods, promotions, or unexpected delays.
Business days are Monday to Friday, excluding weekends and public holidays.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is usually 9–15 business days.
Please note that delivery times are estimates and may vary depending on your location, courier availability, customs processing when applicable, weather conditions, holidays, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking information when available 🚚
Please allow some time for tracking updates to appear after your order has been handed over to the carrier. Tracking details may take a short period to update in the courier’s system.
Warehouse & Fulfillment
Some Maple & Kids orders may be prepared and shipped through our trusted fulfillment warehouse.
Warehouse Address:
No. 139 Tai Shui Hang S St
Ma On Shan, Sha Tin District
Hong Kong
Although some products may be fulfilled through our warehouse in Hong Kong, Maple & Kids proudly serves customers in Canada and is committed to providing a smooth and reliable shopping experience.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Maple & Kids is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout. If you notice an error in your shipping address, please contact us as soon as possible at support@mapleandkids.com.
We will do our best to help, but we cannot guarantee changes once an order has already been processed or shipped.
Delayed or Missing Orders
We understand how important it is to receive your order on time, especially when shopping for your little ones 💛
If your order has not arrived within the estimated delivery timeframe, please contact us at support@mapleandkids.com with your order number and shipping details. Our support team will gladly look into the matter and help you with the next steps.
Lost Packages
If a package is confirmed lost by the carrier, please contact us so we can review the situation and assist you.
In cases where an order has not been delivered within 60 days from the shipping date, Maple & Kids may offer a suitable resolution, such as a replacement or refund, depending on the circumstances and order details.
Contact Us
If you have any questions about shipping, delivery, or tracking, our customer support team is here to help 😊
Email: support@mapleandkids.com
Company Name: Maple & Kids
Business Address:
1165 W 10th Ave
Vancouver, BC V6H 1J2
Canada